Meamoken Organic Cotton Bath Sheet Set of 2, Oversized Bath Towels
Plush, Soft, Thick! Cosy to the hilt, the long loops are absorbent, quick to dry, and made to withstand regular use for those who like their towels plush and fluffy.
Recyclable packaging with zero plastic used. It contains 2 plush and fluffy OVERSIZED bath towels measuring 36 X 70 inches, wrapped in recyclable butter paper.
Shipping and Delivery
At Meamoken, we specialize in providing soft and comfortable bath towels designed to elevate your daily routine. To ensure that the logistics are as efficient as advertised, please make sure your address is complete and accurate.
Where does Meamoken deliver to?
We currently only deliver to the United Kingdom.
SPECIAL NOTE: delivery in the United Kingdom, but does not include APO / FPO military address.
What are the shipping costs and transit times?
Applies to countries: United Kingdom
- Free Shipping (5-8 Business Days): Free
- Fast Shipping (3-4 Business Days): ￡8.99
What types of delivery does Meamoken have?
We ship via all major carriers, including ROYAL MAIL, DHL, FEDEX, UPS , EMS, K - Post, among others. Meamoken will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
Processing Times
Orders can sometimes take 1-2 days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you the information on how to track your order.
If you haven’t received one or if the tracking number doesn’t work. Contact us and we’ll fix it!
If you need more detailed information, please send us an email at service@meamoken.com and we’ll help you out!
Canceled Orders:
To cancel an order, please contact our customer service department within 24 hours of placing the order at service@meamoken.com. When requesting a cancellation, please provide your order number and contact information.
If the package is currently in transit, we regret to inform you that we cannot cancel your order.
What should I do if I receive an incomplete product?
First, please make sure that you have only received one tracking number from us. If this is the case, please contact our customer service team at service@meamoken.com. We will investigate and process your request within 12 hours and communicate with you to determine the appropriate course of action, which may include a logistics investigation, reshipment, refund, or replacement of the missing item(s).
If you have any questions, please do not hesitate to contact customer service Contact Us:
- Email: service@meamoken.com
- Address: 20 High Street, Albrighton, Wolverhampton, WV7 3JB, United Kingdom
Please note that shipping times are estimates and may take longer than expected due to customs procedures or other reasons beyond our control. We appreciate your patience and understanding.
Returns and Refunds
At Meamoken, we strive to deliver soft and comfortable bath towels. We understand that occasionally items may be damaged during shipping, necessitating a return or refund. Please review our policy and procedures for returns and refunds, along with the criteria for eligibility.
Return and Refund Policy Overview:
Return Policy Validity: You have 30 days from receiving your product to initiate a return.
Important Notice: Upon receiving your Meamoken bath towels, you may open the package to inspect the material, quality, size, and check for any shipping damage. If you wish to return the product, ensure it remains in its original packaging with all tags and parts included. Please do not wash the towels if you plan to return them. We appreciate your understanding.
Conditions for Accepting Returns:
- Timeframe: Items must be returned within 30 days from the receipt date.
- Condition of Items: Items must be unworn, unused, with tags attached, and in the original packaging.
- Proof of Purchase: You must provide the order number and proof of purchase.
Return Process:
To start a return, contact us at service@meamoken.com. Upon approval, we will send you the necessary shipping labels and return instructions.
Refunds:
- Assessment: Once we receive your returned item, we will update you on the status and assess its eligibility for a refund based on the criteria (Timeframe, Condition of Items, and Proof of Purchase).
- Approval: If the product meets the requirements, the refund will be processed to your original payment method (e.g., UPI, credit/debit cards, net banking) within 1-3 business days.
- Non-Eligibility: No refund will be issued if the product does not qualify.
- Shipping Costs: Shipping charges are non-refundable. You are responsible for all return shipping costs.
Late or Missing Refunds:
If you haven’t received a refund yet:
- Check your bank account.
- Contact your credit card company, as it may take some time before the refund is posted.
- Contact your bank to check for processing delays.
- If the product was not approved for a return, it will not be refunded.
If you have done all this and still have not received your refund, please contact us at service@meamoken.com for further assistance.
Exchanges:
We only exchange items if they are damaged, defective, the wrong product, or the wrong size. To request an exchange, contact us at service@meamoken.com.
Damaged and Wrong Product:
If you receive a damaged or defective item, contact us immediately for a replacement or full refund.
Never Arrived:
If your product hasn't arrived within 30 days, contact our support team at service@meamoken.com. We will offer a full refund or compensate you with 10% of the order amount for any delivery delays.
Cancellations:
For cancellation details, see our shipping policy page.
Shipping Address:
To return your product, mail it to:
Recipient: Meamoken
Address: 20 High Street, Albrighton, Wolverhampton, WV7 3JB, United Kingdom
Customer Support:
Email: service@meamoken.com
Policy Details and Exclusions:
- Products must be returned in their original packaging, including manuals, registration cards, accessories, boxes, outer cartons, and packing materials to maintain their resale value.
- Items not returned in their original condition may incur a restocking fee up to the full purchase value, depending on the damage or missing items.
- Once a return is authorized and instructions provided, the items must be shipped back within 2 weeks.
- Any additional shipping costs due to special requests (like next-day or international delivery) are non-refundable.
- The 30-day return period begins on the day you receive the item(s). If items are returned after this period, you will cover the shipping costs, which are non-refundable.
For any questions about our return and exchange policies, please contact us. We are here to assist you.